Privacy Policy

Pipellence is a CRM, AI, and automation partner operating in the Kingdom of Saudi Arabia. We help companies implement CRM systems, connect WhatsApp, add AI agents, and automate sales.

For any privacy-related inquiries, you can contact us at: hello@pipellence.com

We may collect the following types of information:

• Contact information - your name, email address, phone number, and company name when you fill out a contact form or reach out to us
• Usage data - pages you visit, time spent on pages, browser type, device type, and IP address (collected automatically via analytics tools)
• Communication data - messages you send us via email, contact forms, or WhatsApp
• Business information - company size, industry, and business challenges you share with us during consultations

We use the information we collect to:

• Respond to your inquiries and provide our consulting services
• Send you relevant content, proposals, or follow-ups (only if you've opted in)
• Improve our website performance and user experience
• Run targeted advertising campaigns (e.g. Google Ads)
• Comply with legal obligations under Saudi Arabian law

Our website uses cookies and similar tracking technologies including:

• Google Analytics - to understand how visitors use our site
• Google Ads / Remarketing tags - to show our ads to people who have previously visited our site
• Essential cookies - required for the website to function correctly

You can disable cookies in your browser settings at any time. Note that doing so may affect some functionality of our website.

We do not sell your personal information to any third party. We may share your data with:

• Service providers - tools like Google Analytics, CRM platforms, and email services that help us operate our business
• Legal authorities - if required by Saudi law or a valid legal order

All third-party service providers we use are required to handle your data securely and only for the purposes we specify.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by Saudi law. Contact inquiries are typically retained for up to 3 years. You may request deletion at any time.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us at hello@pipellence.com.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

Our services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please reach out: