Connect Your WhatsApp to a CRM. So No Lead Is Ever Lost.
85% of Saudis use WhatsApp. Most of your deals happen there. We turn every chat into a tracked lead in your CRM, with automatic follow-up in Arabic and English.
Official Business API
AR / EN
Bilingual replies
PDPL
Compliant messaging
The pain you feel today
The friction quietly costing Saudi sales teams deals every week.
Leads land in a rep's personal WhatsApp and vanish.
When a rep leaves, the conversation history leaves with them.
You have no idea how many WhatsApp leads you got this month.
Follow-ups depend on someone remembering.
Every leaking lead is revenue you already paid to earn. We plug the leaks first, then scale.
What we deliver
A working system your team actually uses, not another tool that sits idle.
Official WhatsApp Business API connected to your CRM
Every inbound chat becomes a tracked lead automatically
Team inbox with routing, ownership, and SLAs
Automated follow-ups and templates in Arabic and English
Full conversation history stays with the company, not the rep
PDPL compliant consent and retention
How we work, phase by phase
Each phase has a clear deliverable and an indicative duration. Actual timing depends on your team size and how many systems we connect.
- 1
Eligibility check
Days to 2 weeksThe official WhatsApp platform requires a Meta business account, company verification against your commercial registration, and a phone number not tied to a personal WhatsApp account. We walk you through it. Verification timing sits with Meta, not us, and can take two weeks.
- 2
CRM connection
1 weekWe connect the approved number to your system so every inbound conversation opens a lead record automatically and the full thread appears inside the contact. Reps reply from one place instead of switching between their phone and the CRM.
- 3
Routing and reply rules
1 weekWe define who receives which conversation and on what basis, prepare Meta-approved reply templates in Arabic and English, and set response-time targets with alerts when a conversation breaches them.
- 4
Governance and handover
1 weekWe configure consent, conversation retention periods and access permissions, then train the team on the shared inbox. You end up owning the conversation history as a company, so it does not leave with an employee.
WhatsApp Business app vs the official Platform
The free WhatsApp Business app is designed for one owner replying from their phone. It works fine solo, but it stops at the first sign of growth: more than one person cannot use it in any organised way, it does not connect to a CRM, and conversations stay on an employee device. The official WhatsApp Business Platform solves all three. That is what we implement.
- A whole team replying from one shared inbox instead of one phone
- Every conversation attached to the contact record in your CRM
- Conversations owned by the company, retained when staff leave
- Automated replies and approved templates, not manual copy-paste
- Reporting on conversation volume and response times
Use cases we have seen work
The integration is only worth it with a clear use case. These are the ones that produce direct impact for most Saudi companies selling over WhatsApp.
- Capturing leads from Instagram and Snapchat ads straight into records
- Instant first reply outside working hours, with a rep alert at open
- Automatic follow-up on quotes a customer has not answered after two days
- Appointment and meeting reminders the day before
- Reactivating dormant leads through an approved message campaign
Governance and data protection
WhatsApp conversations contain personal data and fall under the Saudi PDPL like any other channel. We configure consent capture before marketing messages begin, conversation retention periods, and role-based access so a rep only sees their own customers. One warning worth stating plainly: unsolicited bulk messaging gets your number blocked by Meta. That is a real operational risk, not boilerplate.
What we do not do
- We do not guarantee how fast Meta verifies you. The process is theirs. We prepare your file properly so it is not rejected, but the timing is out of our hands.
- We do not work with unofficial tools that imitate WhatsApp. They breach Meta terms and risk a permanent ban on your number.
- We do not send bulk messages to purchased lists or without consent. It damages your number and breaches the data protection law.
- We do not migrate old conversation history off employee phones. WhatsApp provides no official route for it, so recording starts from activation.
- Meta per-conversation fees are paid to them directly and are not part of our fee. We show you the expected cost before starting.
What clients ask before starting
How do I connect WhatsApp to a CRM?
Through the official WhatsApp Business Platform. You need a verified Meta business account and a phone number not already used on personal WhatsApp. The number is then connected to your CRM so every conversation opens a lead record automatically. Connecting through unofficial tools risks a ban on your number.
What is the difference between the WhatsApp Business app and the Platform?
The WhatsApp Business app is free and built for one person replying from a phone, and it does not connect to a CRM. The official Platform lets a whole team reply from a shared inbox, attaches every conversation to the contact record, and keeps conversations owned by the company.
Can I set up automatic replies on WhatsApp?
Yes. We configure an instant first reply outside working hours, answers to recurring questions, and automatic follow-ups on pending quotes. Templates must be approved by Meta before sending, and we handle that part for you.
What does WhatsApp CRM integration cost?
There are two separate costs: our implementation fee, and Meta per-conversation fees paid to them directly at their published rates by conversation type. We set out both before you start, with the Meta estimate based on your expected conversation volume.
Is bulk messaging on WhatsApp allowed?
Only to customers who gave you consent, and using Meta-approved templates. Sending to purchased lists or without consent risks a ban on your number and breaches the Saudi data protection law. We build consent-based lists from the start.
What happens to conversation history if a rep leaves?
It stays with you. When conversations run through the official Platform connected to your CRM, the contact record and its history belong to the company. You can reassign their accounts to another rep the same day without losing context.
Real proof, not promises
Outcomes from the teams we've put on a system.
companies onboarded
more booked meetings
less manual data entry
The other parts of the same system
Most clients start with one piece and expand. Each works on its own, and works better with the rest.
Ready to put your sales on a system?
If sales feels harder than it should, the system is the reason. Start with the Revenue Leak Audit. We will show you exactly where leads leak, and exactly what to do about it.
No commitment, just a clear look at where your revenue leaks.